The Library provides access to all sorts of information resources to support your learning and research. You can search all of the library's collections through the Library Catalogue, or get more information on each type of information resource and how it might be useful to your studies below.
- Using the Library
Find your way
Learn more about the Library as a physical place, find top tips and answers to frequently asked questions (FAQ), find out about the study spaces and services available in the Main, Medical and Nursing & Midwifery Libraries, and if you are not a student or staff member of NUI Galway, you can find out here how to access the Library.
We're here to help
Library staff provide support, help, and training to enable you to get to grips with the literature of your subject and the Library's resources. We have staff with expertise on information resources in your subject area.
- Digital Scholarship
The Library welcomes opportunities to advance our Digital Scholarship. Our areas of contribution include content, technology, infrastructure, partnership and the practice-based expertise in our team.
Library Complaints Procedure
QA808 Library Complaints Procedure
The James Hardiman Library is committed to providing an excellent service to all our customers. We undertake to listen and engage with them regarding their satisfaction levels at all times.
If you choose to make a complaint, we will endeavour to:
1. Deal with your complaint as quickly as possible.
2. Deal with your complaint in confidence (where appropriate)
3. Confirm acknowledgement of your complaint within 1 working day and keep you informed of progress.
How to make a complaint
If for some reason you’re currently unhappy with the level of service you have received from us, please follow the complaints procedure outlined below.
Stage 1: Informal complaint at point of service
All staff are trained to be open to complaints and to respond to them fairly. Please raise your query with the person responsible for the service and they will endeavour to deal with your query immediately where possible. If your query cannot be dealt with to your satisfaction, you will alternatively receive an update either by email or by phone, depending on your preference.
You can also email details of you complaint to:
Stage 2: Escalation of complaint
If you wish to escalate your query further, then please contact the Head of Customer Services, who will investigate your complaint and get back to you within 5 working days. Contact details for the Head of Customer Services are as follows:
Head of Customer Focus and Research Services
James Hardiman Library
You may also wish to avail of the University Student Complaints Procedure by opening this link - NUI Galway - Student Complaints Procedure