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The Library and IT Service Desk provides first level advice and support to students and staff on both Library and IT services.  The Service Desk is located on the ground floor of the James Hardiman Library, (building 12 on map).  The service desk is open Monday-Saturday during term; please see our opening hours page for more information.

Staff at the Service Desk can assist with the following
  • Campus Account queries
  • Book Loans – Issuing and Renewals
  • Printing / Copying / Scanning
  • Support for NUI Galway Email (Student & Staff) 
  • WiFi Access (Eduroam / NUIGWiFi)
  • Blackboard queries
  • Training on how to use the Library
  • University Software available for download
  • Finding and using print and online information resources
  • Information on Library and IT Services

How to contact us

There are multiple ways to contact us;

  • Real time response via our Online chat service during service hours
  • Email us at and we will direct your query to the relevant section
  • Raise a service ticket in our Service Desk Ticketing System
  • Phone us on 091 49 3399 during service hours
  • If you are on campus you can visit us in the foyer of the main Library

Keep in touch

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