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A customer centric process innovation toolkit for SMEs
The business environment is changing at an accelerated pace. Consequently, continuous systemic changes within companies are imperative. In light of this, we are witnessing a shift in the way organizations are designed, ...
Measuring and benchmarking digital literacy strategies and efforts: the BENTLI project
There are numerous interesting strategies in place in Europe, a large majority of them initiated and executed by regional or local government institutions, more or less successful in addressing groups with a high risk of ...
Understanding ambient intelligence: Typologies for systems development
This paper examines the concept of ambient intelligence (AmI). Currently research in this field is ambiguous. There are not many definitions and consequently it is difficult to understand the concept. This paper seeks to ...
Towards effective knowledge management: An analysis of European manufacturing SMEs
Knowledge is a key resource that must be managed within European organisations in general and because of their importance to the economy Manufacturing SMEs in particular. The key challenges that face such organisations ...