Show simple item record

dc.contributor.authorRobbins, Geraldine
dc.contributor.authorMulligan, Emer
dc.contributor.authorKeenan, Fiona
dc.date.accessioned2016-04-26T14:35:10Z
dc.date.issued2015-09-16
dc.identifier.citationRobbins, G., Mulligan, E. and Keenan, F. (2015), e-Government in the Irish Revenue: The Revenue On-Line Service (ROS): A Success Story?. Financial Accountability & Management, 31: 363–394. doi: 10.1111/faam.12061en_IE
dc.identifier.issn1468-0408
dc.identifier.urihttp://hdl.handle.net/10379/5718
dc.description.abstracte-Government in the Irish Revenue: The Revenue On-Line Service (ROS)  a success story? AbstractThe Revenue Online Service (ROS) is one of the first e-government initiatives introduced in Ireland. The primary purpose of this paper is to examine this reform initiative in the Irish Revenue, assess it through the lens of the New Public Management (NPM) and e-government literatures and to critically assess whether its implementation can be deemed a success story . Many of the components of NPM were evident in the introduction of ROS which facilitated its implementation: decentralisation, the use of private sector styles of management, an emphasis on performance measurement and a search for efficiencies. ROS has, inter alia, transformed both access to taxation information for taxpayers and their agents, and the system of tax payment and filing in Ireland. Assessing its implementation in terms of the objectives of an e-government initiative, ROS is a success story , and the Irish Revenue organisation has clearly benefited from its introduction in many ways.  Indeed, there is evidence to suggest that tax/accounting practitioners are also beneficiaries of this e-government initiative. However, a critical analysis of the findings of this study contests the idea that ROS is an unqualified success story. en_IE
dc.formatapplication/pdfen_IE
dc.language.isoenen_IE
dc.publisherWileyen_IE
dc.relation.ispartofFinancial Accountability & Managementen
dc.subjectNew Public Management (NPM)en_IE
dc.subjecte-governmenten_IE
dc.subjectBeneficiariesen_IE
dc.subjectTaxationen_IE
dc.subjectIrelanden_IE
dc.subjectAccountancyen_IE
dc.subjectFinanceen_IE
dc.titleE-Government in the Irish Revenue: the Revenue On-Line Service (ROS) - a success story?en_IE
dc.typeArticleen_IE
dc.date.updated2016-04-09T15:47:30Z
dc.identifier.doi10.1111/faam.12061
dc.local.publishedsourcehttp://onlinelibrary.wiley.com/doi/10.1111/faam.12061/abstracten_IE
dc.description.peer-reviewedpeer-reviewed
dc.contributor.funder|~|
dc.description.embargo2017-09-16
dc.internal.rssid5497519
dc.local.contactGeraldine Robbins, Dept. Of Accountancy & Finance, Room 353, Cairnes Building, Nui Galway. 3072 Email: geraldine.robbins@nuigalway.ie
dc.local.copyrightcheckedNo
dc.local.versionPUBLISHED
nui.item.downloads384


Files in this item

Attribution-NonCommercial-NoDerivs 3.0 Ireland
This item is available under the Attribution-NonCommercial-NoDerivs 3.0 Ireland. No item may be reproduced for commercial purposes. Please refer to the publisher's URL where this is made available, or to notes contained in the item itself. Other terms may apply.

The following license files are associated with this item:

Thumbnail

This item appears in the following Collection(s)

Show simple item record